Help and support

Self-exclusion from land-based gambling

Most of these sectors, apart from the online sector, offer their own industry-wide exclusion schemes, which may be worth considering. If you decide to self-exclude from our businesses, we strongly advise that you also exclude yourself from all other forms of gambling that you may use such as bookmakers, arcades or betting shops. The minimum period of self-exclusion you can request is six months, and your exclusion will automatically remain in force for a further period of six months at which time it will then lapse.

GAMSTOP is a quick, simple way you can self-exclude from all legal betting sites in the UK. However, if you want to self-exclude from all betting, you can do that through multi self-exclusion. He specialises in regulatory analysis, responsible gambling frameworks, and consumer protection in online betting. In-depth guide to the UK’s online self-exclusion scheme, including the auto-renewal trap. The information is only used to prevent you from gambling with participating operators. To block access to non-GamStop sites, you need device-level blocking software like GamBan or BetBlocker, which blocks gambling websites regardless of their licensing jurisdiction.

The minimum self-exclusion period under UKGC rules is six months. If you want to block yourself from a specific casino, you can request self-exclusion directly through that operator. Deposit limits allow you to cap the amount of money you can deposit into your casino account over a set period.

Once registered, all online gambling operators licensed by the Gambling Commission must block your access. If you are an adult who is not GamStop self-excluded and is gambling responsibly, our independent reviews of non-GamStop sites are at non-gamstop-casinos and betting-sites-not-on-gamstop. While GamStop blocks you from UKGC-licensed operators, GamBan blocks your devices from accessing any gambling website, including non-GamStop betting sites. Once registered, GamStop shares the self-exclusion details with participating online gambling operators. In this article, we explore how GamStop works, its requirements, duration of self-exclusion, and how it integrates with online gambling operators.

If you want to take a break from gambling in a British casino, you can do so directly from this website by clicking the red button at the top of either this, or any, page. If you try to gamble during that time, the gambling business should take reasonable steps to prevent you from doing so in the future. The gambling business must close your account and return any money in your account to you. In addition to self-exclusion, you should also seek support. If you try to gamble during that time, the gambling business must take reasonable steps to stop you.

This includes sites such as Gamblock, Gamban or Betblocker that will stop you from accessing gambling sites. Once you’ve self-excluded, we strongly recommend that you “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that you may be linked to for Grosvenor, Mecca or all other gambling companies. Once you have self-excluded, you may not apply to re-instate your membership or online account for at least six months. The process is usually handled through account settings or customer support. UK regulatory guidance also states that self exclusion should be easy to access and supported by clear information.

You understand that Gambling Operators do not have to prevent you from accessing gambling platforms during this time, but they may choose to prevent you from accessing gambling platforms outside of GAMSTOP. You understand that if you have withdrawable funds remaining in your gambling accounts once your self-exclusion has been activated, it is the responsibility of the Gambling Operator and not GAMSTOP to return these funds to you. You understand and agree that our ability to assist in preventing you from accessing Gambling Operators’ services may be hampered if you do not provide us, at the point of registration and during your self-exclusion, accurate and up-to-date Registration Information.

Once registered, the exclusion is irrevocable for the chosen duration. The minimum is six months — there is no option for a shorter period. GamStop recommends providing all variations of your name and all email addresses you’ve used for gambling to maximise coverage.

Any site claiming to let you bypass GamStop is operating unlicenced, outside UKGC control—and using it means you’re gambling illegally and at your own risk. No—you cannot cancel, shorten, or reverse a GamStop registration once it’s in place. When you register at gamstop.co.uk, you provide your name, date of birth, email, and address—and choose a password. GamStop operates through a comprehensive verification and monitoring system that protects you across the entire UK gambling landscape. If your account has been blocked due to your participation in the GamStop program but you are not registered with GamStop, you should contact GamStop directly to resolve the matter. They will guide you through the process of withdrawing your funds.

Most platforms have a responsible gambling section where self-exclusion options are available, allowing players to exclude themselves from a specific site or opt for broader exclusion through national or regional schemes. During the exclusion period, the person is not allowed to enter the casino or participate in any gambling activities. All decent online gambling websites will allow you to set your own limits too, and that could be deposit limits or betting limits. If you register for GAMSTOP, we will help prevent you from accessing all gambling websites, apps and services provided by Gambling Operators, including new operators which may open in the future. Physical casinos participate in the National Casino Self-Exclusion scheme, while bookmakers each operate their own shop-level exclusion processes. It covers online casinos, sports betting, poker, and other gambling content.

Examples include casinos licensed in Curaçao or other non-UK jurisdictions. Only offshore or unlicensed gambling sites fall outside GamStop’s remit. Registered sites then verify you against the GamStop database and refuse you access for the period you select. However, you cannot reduce your exclusion period or remove it early.

You can ask at any Grosvenor casino reception about SENSE and you will then need to speak briefly to a manager who will register you onto the SENSE national database. Any funds that you held on to deposit at the time of self-exclusion will be refunded to you. If you self-exclude, it is advised that you do so in conjunction with  other self-help measures, such as seeking help and guidance from GamCare or other support agencies.

Help and support

Well, there are actually a lot of ways to limit yourself and the bookies and casinos are obligated to help you with this. Licensees should have effective systems in place to inform all venue staff of self-excluded individuals who have recently attempted to breach a self-exclusion in that venue, and the licensees neighbouring venues. All non-remote licences and remote betting intermediary (trading rooms only) licences, but not gaming machine technical and gambling software licences. Specifically, we reserve the right to terminate your GAMSTOP account, your access to our site or your use of GAMSTOP without notice if you fail to keep your Registration Information up to date. We may terminate your GAMSTOP account (or any part thereof), your access to our site or your use of GAMSTOP without notice if you breach these Terms or if we believe in our reasonable discretion that your use of our site or GAMSTOP is unsuitable in any way.

Every UK-licensed operator must let you cap how much you deposit daily, weekly, or monthly. Learning how to set deposit limits on a casino account gives you control without shutting everything down. On top of that, delete every betting and casino app, log out of mobile browsers, and clear saved passwords so nothing autofills. Gamban and BetBlocker both run on iOS and Android, blocking gambling sites and apps across the device.

Start by deciding whether you want broad protection (multi-operator) or a targeted block (operator-level), or both. Some operator groups manage multiple brands under the same umbrella, and a direct request may apply across that group. Many people choose the multi-operator route because it can provide broader coverage and reduce the need to contact multiple brands individually. You do not need to wait until gambling has caused major harm before using it. GamStop sits within the wider UK responsible gambling tools framework covered here.

Step 2: Select the self-exclusion period

We assess these platforms for safety, licensing, game variety, payment methods, customer support, and responsible gambling provisions to help players make informed decisions. However, it is crucial to approach non-GamStop casinos with appropriate caution. Some also offer sports betting, live dealer games, and poker alongside their casino products. These casinos typically hold licences from jurisdictions such as Curacao (through the Curacao eGaming authority), the Malta Gaming Authority, the Kahnawake Gaming Commission, or the Government of Anjouan.

• This scheme is run by the National Casino Forum (NFC) on behalf of all brick and mortar casino operators in the UK.
• Having the right information to hand will make the process smoother.
• You can exclude yourself from specific operators or all gambling operators in the UK.
• Reductions take effect immediately, while increases require a 24-hour cooling-off period to prevent impulsive decisions.

Therefore, you will not be able to access your account until the time has passed. Normally, you will not have access to your account at this time. These cover casinos, betting shops, bingo halls and adult arcades. Many sites offer a range of cooling-off periods and shorter time-outs. They can provide additional protection from unlicensed sites and “gambling adjacent” areas like trading or crypto. GAMSTOP is free and easy and covers all legal UK bookies, casinos, poker rooms, and bingo sites.

The exclusion is typically active across all UKGC-licensed operators within 24 hours, though most operators apply it immediately upon receiving the database update. When your minimum exclusion period (6 months, 1 year, or 5 years) ends, the process is intentionally slow. SENSE self-exclusion programme offers self-exclusion from all licensed land based casinos in Great Britain. The Gambling Commission mandates every licensed online casino to offer a self‑exclusion programme. Some sites offer self-exclusion from specific areas of their site, such as casinos or poker rooms.

A common misconception is that GamStop exclusions automatically expire, and your accounts reopen on their own. If you experience difficulties recovering your funds, contact the operator’s customer support directly. Any remaining balance in your gambling accounts should be returned to you. Initially, adoption was slow, and several major operators were criticised for delaying their integration.

GamStop centralised this into a single registration that covers all UKGC-licensed online operators simultaneously. Before GamStop existed, players who wished to self-exclude had to contact each gambling operator individually — a time-consuming and often ineffective process. Everything you need to know about the UK’s national self-exclusion scheme — how it works, how to register, exclusion periods, cancellation, limitations, and what alternatives exist for players. Once self-exclusion is active, participating operators should stop you from accessing gambling features. That means it is not just a “promise to yourself”; it is a structured process that licensed operators must follow, with systems that actively restrict your access. It is designed to reduce temptation, remove easy access to online betting and casino products, and support healthier habits with clear, enforceable boundaries.

When you activate a gambling block, your bank refuses to authorise any transaction coded as a gambling payment. Banks identify gambling transactions using Merchant Category Codes (MCCs). This provides a financial layer of protection that works independently of operator-level or device-level tools. Most major UK banks now offer the option to block gambling transactions on your debit card.

If you are considering self-exclusion, you may wish to register with GAMSTOP. For more information on how to limit your exposure to ads on social media and some other online platforms please follow this link. Due to the nature of these sites, which are not linked to our membership data bases, it is not otherwise possible to prevent you from receiving or seeing gaming related messages that may be issued to friends or followers.

It is not directly linked to an individual operator but rather encompasses online betting as a whole. Gambling responsibly is crucial, and self-exclusion schemes non gamstop provide a valuable tool for those struggling with problem gambling. Log in to your casino account, navigate to the responsible gambling or account settings section, and set daily, weekly, or monthly deposit limits. Once your GamStop self-exclusion period is set, it cannot be shortened or reversed early. While not gambling-specific, it can be a useful additional layer, particularly for parents who want to prevent minors from accessing gambling sites.

The 5-year exclusion is the maximum period and is recommended for individuals who recognise they have a serious gambling problem. It is commonly chosen by individuals who feel they need a temporary break from online gambling, perhaps due to a recent run of losses, financial pressure, or simply wanting to step away for a while. GamStop offers three distinct self-exclusion periods, each designed to cater to different levels of need.

Once you have activated a time-out/cool-off, you cannot cancel it. Therefore, you will not be able to deposit or gamble, though you may be able to withdraw funds by contacting customer support. You may also see it referred to by a different name, for example, a time-out. Permanent account closure is recommended if you are sure you never want to use your account again.

We are unable to help prevent you from accessing gambling services that are operated by organisations which do not participate in GAMSTOP. It is important for you to understand that GAMSTOP can only assist to exclude you from engaging in gambling services offered by the participating Gambling Operators. GAMSTOP self-exclusion is one of the most powerful tools available to UK players who need to take control of their gambling. The operator may be obliged to refund losses incurred during this period. You should report it to both the operator’s responsible gambling team and the UK Gambling Commission directly at gamblingcommission.gov.uk/contact-us. If a UKGC-licensed operator allows you to gamble while you are registered with GAMSTOP, this is a serious breach of their licence conditions.